![ledger live app not showing balance ledger live app not showing balance](https://venturebeat.com/wp-content/uploads/2020/04/a1.png)
Assuming indeed that our back-end services are back to normal ? So we can assume it eventually fixes it all by itself and in an efficient way. In any case, Live will always try to load the missing part of the data, incrementally. Additionally, it features real-time price updates, multi-account management, and the convenience of an extremely simple setup process. The app enables Ledger users to manage their cryptocurrency hardware and assets.
#Ledger live app not showing balance install
Click the Install button to download the app to your Ledger Nano S device.
![ledger live app not showing balance ledger live app not showing balance](https://iohk.zendesk.com/hc/article_attachments/900005937583/image4.png)
Find the Fantom FTM application in the Ledger Live catalogue. Connect your Ledger Nano S device to your PC, unlock it, and authorize the device manager by pressing the right button. We try to load this in parralel but if one of these fails, you also may experience "partial" results, meaning your Live will only have part of the data available so the total balance can be incomplete / the graph could miss data points. Ledger Live is a hardware wallet interface app for users of the Ledger Nano X, Ledger Nano S, and Ledger Blue. Open the Manager tab, which is used to maintain your Ledger Nano S device. Ledger Live currently tries to load 3 data for each crypto/token: daily historical rates since your oldest transaction, hourly historical rates for the 7 past days, and the current rate of an asset.So if your Live had the countervalues loaded you might experience a "it does not refresh" instead of "it does not load at all" during the time countervalues API services aren't responding. once Ledger Live loads the countervalues, there is a client side cache which makes it continue working if you close and reopen ledger live.There is no need to do clear cache (except some specifics minor cases) Ledger Live continuously tries to load the countervalues.
![ledger live app not showing balance ledger live app not showing balance](https://docs.helium.com/img/wallets/ledger/ledger-dev-mode.png)
Ledger Live is resilient if countervalues are not available. Regarding the behavior of Ledger Live, a few key points: Our back-end team is currently looking at fixing the problem. On we can see a huge latency in the countervalues API stats too. We have an ongoing situation regarding our countervalues services.